Thanks, this helps - much appreciated!
I guess i'll just wait until the new firmware for the cameras comes out and then see what happens.
I had the same response in regards to the swanview player - I can't get it to run either (well, I can open the program but it crashes when loading a video). Failing that, it was Swann taking control of my computer to see what the problem is. I'm pretty decent with this sort of stuff so I declined the assistance from Swann and wasn't that convinced considering all I got was automated styles responses via email
The framerate issue you described makes perfect sense, I guess because the system is new to the market there are a couple of "teething" problems at the minute - After much fiddling around I did have half a mind to just return it but it looks like there is still hope!!