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  1. Hi, I forgot my HIKVISION DVR Admin password and trying to reset the password with Hikvision Technical Support team. I have already downloaded the SADP Tool (Version v3.0.0.2build20150911) and tried to download the key request XML file from the SADP utility (Screen Shot attached). I am able to see my DVR in the network, But after selecting the location to download when I hit "Export" button, I get a message "Failed to get the key.". After that the file does not gets downloaded. I tried doing wireless (Wifi) and then with wired network, still getting the same result. I am behind the HIKVISION support team since couple of days, but they are not helpful and now they are not responding. Device Type : DS-7208HGHI-SH DVR Software Version : V3.3.1build 151020 DSP Version : V5.0, build 151016 Can someone help me in downloading this file (So that I can contact the HIKVISION support team once more to get the Import XML file) to my laptop ? Thanks in advance. Rajeev Kumar
  2. Hi zaheertaj, I also need help. Unable to recollect DVR Admin Password. Please help me in resetting the same. DVR Serial # DS-7208HGHI-SH0820151030AAWR549536324WCVU Thanks, Rajeev