delboy

I worked my way through this but still when I go to add device to DDNS, in put serial no., domain name and http port. Still get message flash up saying "The device does not exist"

Hi, I am trying to set up my camera on hk-online.com I purchased what I think is a chinese HKVision dome camera DS-2CD2145F-IWS When I put in the serial no. I get a green tick, put in domain name and port all green ticks. When I go to add the device I get the message device does not exist. Anyone else had this and how did you resolve it? Thanks D

I have been advised from seller that I can connect remotely to camera when out with my network. I can't access via mobile just now only when on my house wifi, Not sure how to open port on sky hub router

I am looking for some assistance. I have just purchased a HIKVision dome WIFI camera with built in SD card. I only have the one camera so happy to save motion on SD card and access it via my laptop for live view and recording playback. I do this via the IP address of camera on internet explorer. I have the camera working and recording but have had major issues trying to get live view on m mobile phone / tablet. I have iVMS-4500 installed on my iphone this allows me to view live footage but as soon as I leave wifi at house and go outwith either on 3g or another Wifi, I cant get the camera to load. I have tried following a few tutorials about open router ports but not sure if I done it right an still not working. When I try to log in to cam via browser on iphone the image will not load, I have a small icon as if you require an additional add on to run the video. Last but not least, I can not seem to get email notification when a motion is detected, I have tried using my hotmail email and also set up a gmail one to try. Keep getting error on test. If anyone could provide an idiots guide to solve any of the above issues I would be most grateful. Thanks D