Stevecc

Im in Kent, the installer was a friend of my daughters, it’s actually her setup, he said he set up admin only but i know someone a bit more technical. I thought it was something I could do but struggling. I’ll see what he says. Havnt tried any suggestions yet as I’m without another device until next week. Will try everything then. Thanks

Hi, yes I tried to just download the app on iPad and another iPhone and enter the same username and password but came up with invalid password so gave up. I tried getting on the website and adding another user and now my iPhone had all cameras found but greyed out. !! So now I can’t access them at all. Ive a friend more knowledagsble than me so going to start again next week, see what he says. Thanks for all your assistance. Steve

Thanks for the assistance will give it a go, cheers

High I’ve just had a 4 camera system installed and put it on my iPhone to view using the hik connect app, I tried to add my iPad using qr code and get incorrect password. Also I cannot use my admin login and password on my iPad same error incorrect password. Any ideas why I can log on my phone and see cameras but using same login details on iPad (or other devices) says incorrect password, cheers