I've had their older system since 2015 that worked pretty good. The cameras on it are starting to fail so I ordered 2 news one to start the replacement of them. The first one worked fine but the second one failed. After multiple attempts calling and emails their support org, I finally got an RMA to send the camera back. After a couple of weeks, without any notice the camera came back. Guess what. It wasn't fixed. Now I've made several attempts to get an RMA to sen it back for repair. All I am getting now when I contact their support team is to call call their support number and on option 2, explain the problem. After calling that number and explaining the problem I was told to expect a call between 12 PM and 7 PM from a tech that would analyze the problem. Instead of a call I got an email telling me to: "Please email our support team in order to receive assistance relating to the issue you're experiencing." which is where I started. I'm sure they will blame their poor service coverage on Covid-19, but be aware of their poor service response. I would suggest going to Amazon and look at other systems and see what their approval ratings are.
