masticman
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Posts posted by masticman
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Morning,
There are two: -
1. - The external IP address - That doesn't work inside or outside of the house - Gives the error message "Connection Failed)
2. - Internal IP address (192.168.1.XXX) - Works inside but goes off as soon as I leave (obviously).
Thanks.
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I have tried forwarding the ports but still nothing, banging my head against the wall!
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Yes, that is the part that is not working. As soon as I go on mobile data I get the connection failed error message.
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Thanks for the reply, I didn't think of adding it as an entirely new device. I scanned the QR code and it mapped itself with the internal IP and that works fine while on the WIFI. As soon as I switch to mobile data I get the connection failed error message.
The fibre comes into the house and is then mounted onto the wall via one of these: -
That then plugs into a Vodafone router. The router is then connected via CAT 6 to my home network.
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Morning all,
Great forum you have here, I have searched historic posts and have tried the suggested actions but I'm not getting anywhere (I'm not the best with these cameras).
I have had an 8 Hikvision camera setup for a few years, which has worked perfectly. The DVR connects to the IVMS 4200 desktop app and I use the IVMS 4500 iphone app. The only time there is ever a problem is if my external IP changes but I just go to the app, change it there and off we go.
A couple of days ago we changed to Vodafone Full Fibre Broadband and this is where the problem now lies. I can view the cameras on the desktop app but on the iphone app for each individual camera I am presented with the error [connection failed], I have the app pointed at the right port / the IP address is correct, along with the correct username and password. I don't see the option to change anything else.
In the desktop app under device management everything is ok, it shows that it is sending data externally, I just can't access it for some reason. If anyone can help that would be great! Thanks and Happy New Year to all!
Changed router and app has stopped working
in IP/Megapixel Cameras and Software Solutions
Posted
Thanks, I always used an external IP address in the past though.