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My DVR only works in LAN HELP PLEASE!!

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hi im new to this forum (just to let you know). i have a 16CH DVR standalone unit. i will send you the link if you want just PM me. my dvr works fine in the LAN but when i want to watch it remotly it says "CONNECT SOCKET FAILED" i am using NETVIEWR to view the camera's remotly. that is the programme i got with the DVR to use.

 

PLEASE someone help me

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