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sant12345

## urgent info required

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Hi friends,

Recently i have installed CCTV system to my customer location(Factory).

They are not happy with the quality of video over internet.

 

we have installed standard quality camera and DVR.

 

Camera specification:

----------------------

* Sensor Chip 1/3" SONY SUPER HAD / SONY 11X DSP

* Picture Element NTSC: 768 (H) × 494 (V)

* PAL: 752 (H) × 582 (V)

* Scanning Frequency NTSC: 15734Hz (H), 60Hz (V)

* PAL: 15625Hz (H), 50Hz (V)

* H. Resolution 520 TV Lines

* Illumination Color mode automatically switches to B/W mode under 5 Lux

* 0.05 Lux without IR light ; 0 Lux with IR light

* IR Led 48 pcs (IR Wavelength : 850nm)

* IR Distance 30 Meters

* Water Resistant IP 67

* Synchronizing Internal Sync., 2:1 Interlace

* Back light Compensation AUTO

* Auto Gain Control AUTO

* Auto White Balance AUTO

* S/N Ratio More than 50dB (AGC OFF)

* Gamma Correction 0.45

* Electronic Shutter Auto【1/60(50)~1/100,000】

* Video Output 1.0Vp-p75Ω

* Lens Mount 6 mm Standard Board Lens (4, 8, 12 mmOptional)

* Heater Function Optional - ON -> 0 ℃ ; OFF -> 5 ℃

* Blower Function AUTO - ON -> 40 ℃ ; OFF -> 25 ℃

* Power DC 12V/ 1A For IR ON (DC12V/AC24V Dual Power Option) ; AC90~240V Switching * Power Optional

* Dimension/ Weight 103 (W) x 92 (H) x 188(D) mm ; 800gs

* Operating Temperature -10℃~+50℃

 

 

DVR Specification:

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Compression H.264-Video ; ADPCM-Audio

OS Linux 2.6 Embedded

Multiplex operation Octaplex operation

Record , Live , Playback , backup , Controller , Network , GPS , POS

Live Display NTSC 30-fps x 16 CH @720x480, PAL 25-fps x 16 CH @720x576

Recording Playback NTSC 120-fps @720x480 , 240-fps @720x240 , 480-fps@360x240

PAL 100-fps@720x576 , 200-fps @720x288 , 400-fps @360x288

Split Screen 1/4/7/9/10/13/16 CH

Live Digital Zoom X2 , X4

Watermark YES

Recording mode Manual , Schedule , Motion

Pre-record 0-60 seconds

Post-record 0-60 minutes

Playback Search Video loss , Alarm , Event , Date/Time , Smart search

Main monitor BNC x 1

Call monitor BNC X 1

VGA VGA D-SUB x 1 (build in)

Motion detection Support configurable detection area & sensitivity

Audio 4 in 1 out

Trigger Video loss , Motion

Event log YES

Multi-Lanuage Chinese / English / Japanese / French / Spanish / Poish / Russian /

Turkish / Greek / Portuguese / korean / Italian...

System recovery A Auto power on after power loss

HDD 2 set of 3.5" SATA HAD , or one HDD change DVD

connector for external 1~5 Raid storage

Password Security 3 level password protection

RS-485 PTZ CONTROL

Backup USB 2.0 , SATA HDD , DVD-RW

Protocol TCP/IP , HTTP , PPPoE , DHCP , DDNS , FTP , TSP

Web Remote setup , backup

Remote software upgrade

I.E software for Multiple DVRs control ( 64CH Display on screen)

Reomte user up to 8 user

Mouse YES

IR Remote Controller YES

GPS / POS Support Support via connect RS485-R232 converter

Dimension 350 (W) x 345 (D) x 58 (H) mm

Power AC90-264V Switching power , 80W Max. (with 2 HDD)

 

Also i have used ASTEL RG59 cables with 95% copper for communication

 

Request you all to please give me a feedback about the products used. I hope this configuration is more than enough for a plant/factory.

 

Tell me where is the problem, or if everything is OK then why video quality is poor over internet.

 

 

Will appreciate your quick response.

 

Regards:

sant

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The specs listed don't really mean much - they sound like any number of no-name offshore products out there that may or may not actually be of any quality. Do any of these things have actual make/model numbers?

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They are not happy with the quality of video over internet.

- Is that when viewing live or recorded video?

- What record settings are being used? CID, HD1, D1, etc.

- How many cameras are being viewed simultaneously?

- Is remote viewing being utilized at more than one computer at the same time?

- You stated "internet speed 3 Mbps". Is that upload or download? What are the bandwidth specifications from both sites (upload and download)?

- Is there a setting on the DVR that controls Internet upload speed?

- Can you post a sample video?

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They are not happy with the quality of video over internet.

- You stated "internet speed 3 Mbps". Is that upload or download? What are the bandwidth specifications from both sites (upload and download)?

Also, is that the ISP's CLAIMED speed, or is that ACTUAL speed? If you're on DSL, you do start to lose bandwidth beyond a certain distance from the head-end. Use a site like www.speedtest.net to check your ACTUALY upload and download speeds.

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It is not often that you are going to get the same quality of video over a network as at the local machine.

 

If the dvr you are using doesn't have dual streaming facilty - a seperate stream for network, then even more so problematic.

 

If there is a seperate stream facility for network then you need to reduce the bit rates and picture resolution settings. Network transmission is always a trade off between quality, speed and bandwidth capacity.

 

Unfortunately too many vendors lead customers to believe you can just plug 16 cameras into a network and all is well - we have customers ask us to remove the cctv system from their corporate networks due to the effect the load has.

 

H.264 compression is fine, but it comes with a premium on the client PC side as H.264 will require more processing power than the other network unfriendly codecs.

 

Image quality can differ from monitor to monitor as well. Some monitors are just awful.

 

usually we reccomend running CCTv video on a seperate parrallel network.

 

Of course you just may have a poor DVR. Many people buy cheap and find that the product was well valued - low value that is

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Too bad sant12345 never responded with more information on how (or if) the issue was resolved. Could have learned alot more.

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