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TeleEye problems, upgrade and missing channels

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TeleEye CX788

Channels 5, 6, 7, and 8 have 'n/a' onscreen, nor does it display an image on these channels.

Attempting to upgrade the software from 1.0.0 to 1.26.0 via USB, 'Upgrade Error' appears, then hangs, then reboots DVR.

Any idea guys apart from the recycle bin??!

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