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Digital Watchdog 8500GB failure

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I have a client with a Digital Watchdog 8500GB DVR, the unit powers up(beeps with green led only) but dvr fails to display image(no signal) or connect to network and tech support had no answers. I have requested an rma for repair, but the client is unwilling to send the unit back with the hard drive, feels uncomfortable with data already on the HDD. Not sure how to handle this one, any comment appreciated.

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If they refuse to send it in for repair then sell them another one. Either that or remove their original drive, install another, and send it back with the defective unit. You never know, it might even be the HD that's defective and swapping drives fixes the problem.

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