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sunkinodaps

Sony FCB EX1010P will not zoom

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New here and to camera setup.

I have 2 PTZs

1 is a cyberdome and the other is a cd56nvir.

 

I just purchased a new sony fcb ex1010p camera and have tried it in both units. The picture is fine and on power-up goes through self test and I can see the camera zoom move in and out. I am unable to control the zoom, iris or camera features. As I said the picture is fine but I can not zoom and the day night function is not turning on the IR. I was wondering if I need to in some way initialize the camera or set the camera id.

 

Can anyone help?

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How did you resolve the issue? I just got FCB EX980 and I cannot zoom with zoom buttons, they are not responding.. but video is OK.. a bit confused

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