fspcl 0 Posted March 19, 2015 Hello all- Need help. I had cameras and DVR installed in a home in Mexico. My installer gave me setup information for IDMSS. It worked for about 2 weeks and now I get "failed to connect". He tells me that he can connect and that it must be my internet. I have deleted the app and tried setting it up again many times. Any suggestions? Share this post Link to post Share on other sites
leonardoh19 0 Posted March 30, 2015 What type of connection are you using? P2P or IP/Domain? I think that P2P is failing because my clients are complaining. Maibe is saturated Share this post Link to post Share on other sites
leonardoh19 0 Posted March 31, 2015 Try using the Channel 0 , it fails less than direct preview of one camera Share this post Link to post Share on other sites
fspcl 0 Posted March 31, 2015 I'm not sure how to do that. My installer in Mexico gave me a SN. I've attached his screen shot. I can login while in Cali, but not Texas. Share this post Link to post Share on other sites
fspcl 0 Posted April 1, 2015 I tried channel 0, but I still fail to connect. Any other thoughts? I appreciate that you have been willing to help. Share this post Link to post Share on other sites
