slowmod01 0 Posted May 27, 2015 I realize many of the pro's here would not use vendors such as this, but at the same time I know a lot of home users use this site for general info and many times end up here by a google search- I suggest anyone looking to purchase from them to move on to another company and save yourself the headaches! I want to start by saying that I install on the side for residential, commercial, and some manufacturing. I have been dealing with this company for over 5years and have pushed $25k+ their way over that time. over the past year I have watched this company steadily decline, they no longer call back my clients on tech support calls (or answer the phone or emails for that matter). I had placed a licensing order with them 1.5 months ago via phone sales, when they emailed me the invoice it had a $15 ups freight charge on it for an electronic delivery item. I immediately called back my sales person- he did not answer, emailed him - no reply. over 45 days later, 10 phone calls/vm's and countless emails I still have no returned calls or licenses. they have an outgoing message on their voicemail system that they are having phone system problems, that message has been on there for about a month now. They claim on their website to be a BBB+ member, according to the BBB page they are not a member at all. I also question what relationships they claim to have with all the corporations listed on their homepage. I am left with an extremely irate customer and possibly a now useless system so I have disputed the cc charge, registered a complaint with the BBB, and now am following up on multiple forums. I will get my payback.. Share this post Link to post Share on other sites
