lee8389 0 Posted July 11, 2016 Hi, Yesterday my husband cleaned out PTZ camera just to remove spider webs, on returning indoors he went to the monitor to check all was still good and he then experienced complete Video Loss. Before hand the screen showed formate 720/25 it then changed to 720/30 now all we have is a blank screen with Video loss shown, if you go out side you can still move the camera with your mobile phone and via mouse but see absolutely nothing on the monitor. He spent over two hours on the phone to Swann who are absolutely useless telling him to change cables etc, all power is there he has switched everything off and back on again he kept telling my husband to got o the call preset and press 96 the preload which you set you self only goes as far as 1 - 10 as you set these yourself. Every other camera is working fine, no cables have been touched damaged or even moved. and to top it all every piece of our equipment has been bought and registered. Swann has no information on this, they are a terrible company we just need help in getting this up and running again . Share this post Link to post Share on other sites
videobruce 0 Posted July 23, 2016 1. What country are you from? 2. If it is one that uses a PAL 25Hz frame rate, the camera got changed to 30Hz as in NTSC Share this post Link to post Share on other sites
