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seeing cctv on ipad

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I have the Hikvision DS-7604NI NVR and I am able to see live view on my computer, using SADT, I have down loaded the apps IVMS-4500 HD and IVMS-4500 on my ipad, when i dab the centre icon to view number 1 camera I get (no more user can be logged in) so I am unable to view my cameras, has any body any ideas what I am doing wrong

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