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need a little help plz

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I bought a anran 4ch wireless security system, got it all hooked up, cameras on the house looks good, the nvr has locked me out from using the scroll box with all the settings you can adjust,,,need to reset to default settings, ive tried everything from watching video to taking out the battery which just reset date an time, bought it from anran which is in china, cant call an their email doesn't seem 2 work , anybody know a solution. Need to set to default settings, most of the videos ive viewed sum Chinese guy tryin to speak English, very very hard to understand.

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