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Superlive Plus - playback is suddenly only playing back till last midnight each day

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Hi Everyone

I have cctv and can playback several days ok on my PC (under the NVMS- 1000 app) but on my smart phone I can suddenly only playback until midnight each day (I can normally playback several days). Please advise what do I need to do to correct this problem. Bear in mind, I have intermediate tech knowledge but would appreciate step by step assistance if possible. I have access to web client too if that helps. Unfortunately my CCTV guy isn't local and isn't proving very helpful! 


Many thanks


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