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PTZ doesnt Pan after zooming in, but still Tilts and zooms

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Does anyone know the most likeliest cause of thhis PTZ camera


Not Panning anymore after zooming in?


It Tilts and Zooms still okay


And you can here the motor humming inside the unit but doesnt pan after zooming in, stuck in limbo


the only way to work it again is by pushing it by hand


i dont want to open up the unit incase anyone knows the answer??




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