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can`t view my cameras on phone or laptop

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i have a night owl system and it has been working fine until last week .the cameras are red and i am not able to open them.i`m in mexico and i am able to view my cameras from the states but i lost the the cameras down here.i tried changing ip and also rescanning the qr code.i even deleted the programme on my laptop and reinstalled.anybody got any ideas?thanks for any help

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