Failed to reset password .other :2022 error

[ssnipersparrow 0]

Hi folks

I am facing password reset issue for hikvision IP camera

Actually i tried to sent my camera XML file to hikvision support team they sent it to me encrypted XML files but I did try import files via sadp tool to my camera but getting failed to reset password Popup

What I did:

Removed my connectivity (pc to cam) after sending mail to hikvision support team 

After got my key just reconnected my cam device to laptop and import that encrypted key 

Is this affect for resetting password???

 

 

Note: my laptop IP range is same network

Laptop 192.168.1.3

Subnet 255.255.255.0

Gateway 192.168.1.1

 

Camera side

Camera 192.168.1.32

 

[kristaps 0]

Run SADP tool as Administrator,  generate new XMLs , send them to Hik Support and you will receive new keys. -》Run SADP tool as administrator again