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Hi, my name is Sebastian , I would like to know if it is possible to reset the key of a DVR when the password is not available and the DVR issues an error code when an incorrect password is entered

I describe my situation:

I have a Startvision DVR of a client and I need to reset the password. When I try to access the menu, I enter any password (I do not have the original password) and I throw an error code, so I can not access the main menu.
I would like to know if there is a specific program for StartVision and to be able to reset the password through the error code that the DVR emits when one enters an incorrect password.

Computer data:

     MODEL: SV - HSA1108NA
     CHANNELS: 8

Error code: d41510

I hope you can help me with some information or whatever it is to be able to solve it.
Thank you very much already.
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