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QVIS LX Apollo password recovery

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Hope someone would be able help.

We have a QVIS LX Apollo dvr but have forgotten the password.  I have tried to follow other chats ie remove battery to reset date/time and then enter the code others have posted.....unfortunately removing the battery does not reset the date/time.  Could someone please help with my reset/recovery the DVR password.

Model: LXAPOHDRT-8DD (last 3digits are not clear)

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