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Just recently i have installed a Hikvision iDS series NVR combined with a Hikvision ANPR bullet camera fo a customer.

My issue is notifications to the phone or lack of should i say. 

I need to have notifications to a phone when a certain number plate/s pass it. 

In the menu's i have enabled all the relevant fields as far as i'm aware. "notify surveillance centre" is enabled and the schedules are set to "continuous" and "all day schedule"

Also, video loss is enabled along with "full screen dwell" Video loss and full screen dwell are both working with the notifications pinging through to the phone but i'm at a loss now as to why the number plate recognition wont send a notification, the options are there and they're (as far as i can tell) all set to enabled. Out of interest i enabled motion record on the ANPR camera and that also pinged notifications through to the phone no problem.

I have uploaded a black list/white list and changed the settings to "notify surveillance center" for each but still nothing comes through?

Also the phone is set to receive alarm notifications and i've tried it on two phones

Any ideas as to this issue would be great


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