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Bosch Video Client

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I have a problem i cannot resolve, if that happended to someone, please say it :)

We have 2 lenovo laptop e570 with bosch video client installed and a Lenovo M710Q, i can see the live feed great. But when I want to playback the screen is black on the 3 devices. The techncian verified it with his ASUS laptop and it work with the same version... Someone have a clue?    Tried different intel graphic versions. Computer is up to date.


Thank you

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