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Hikvision Doorbell Notifications glitch

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I have the Hikvision DB-120A-IW 1080p doorbell camera setup correctly to my Hikvision DVR and the Hikvision Hik-Connect App on my iphone.

For a long time everything worked fine, including the motion detection and getting a screenshot notification on the app every time somebody came to the front door.

But all of a sudden, the notifications have stopped working. Although everything else still seemed fine, such as getting a 24/7 live connection to my DVR and being able to get a live feed using the app.

I reset and reinstalled the doorbell and the notifications worked again for a couple of days and then stopped working again.

Why is this happening?

The doorbell has a good strong wifi signal as it's only 2-3 metres away from my wifi router.


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