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DVR Freezes on playback

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I had 1 customer their playback on a DVR would freeze. We just put a new system in. Now I have another customer same issue, playback slow and freezes. Same with trying to just download footage.

Is this normally the DVR or HDD that has issues does anyone know?

I was going to get a clone disc software thinking if it is the HDD that cloning to a new drive might work but evidently there is no software that clone data on a CCTV HDD.

Just trying to pinpoint the issue for future incidents.

Any suggestions?

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