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Dawgs

Video lags when viewing

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I have hikvision cams.  When I view them on my phone the basic def is slow but the HD is frozen .    Can anyone give me an idea of what my parameters should be set at to fix this?

Please be gentle with me....I'm not too savy with the settings and speeds.    

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Hi Dawgs 

how do you have your cameras connected … are they  HD analog using a dvr … or IP using a nvr or pc 

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Hi. Either dvr or nvr it sounds like it was setup using the qr code ….. this method is not a direct connection to your system when not at home (same network area)

do you know how to add your dvr with its own local IP address 

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