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Tomdhu

Hikvision only allowing a single line crossing

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We have a DS-2CD2665G0-IZS camera and it appears to allow only one line crossing line to be drawn. There is a drop-down field which suggests that if it functioned, it would open up giving options for 2, 3 or 4 lines. It does have the latest firmware.
We have other Hikvision cameras models which have a similar drop down boxes and these function OK.

Any suggestions?

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