tomcctv

Hi yes this is still your problem it will write to the hard drive and playback is fine …… but remotely you are asking to read data from drive but you still have to problem of wrong drive the speed is too slow ….. that drive is the wrong one if your installers also left it on h264 then it all adds up your installer has no clue about cctv we stopped using h264 2 years ago h265 will also make your system run quicker local and away h265 are smaller files we’re are you located

listen we all learn everyday to grow confidence never let it beet you ask as many questions as you like. That’s what the forum is for and you will fix your problem Hi. This is your first path to fix the issue mill explain ….. 5200 is a lot slower drive than 7200 …… your recorder is supposed to have a 7200 speed hard drive unlike a pc we’re you can use a 5200 or 7200 the files are usually small your recorder needs the 7200 first for the speed in which it writes slow 5200 for read and write is too slow and should not be used in anything other than a pc or pc based recorder so basically your using the wrong hard drive it might not drastically improve your system but will make it quicker also are you using a nvr with Poe ? and do you have both the nvr and the cameras set to h265 (this will also up your speed

Hi. I have talked with Shaun a few times over the years very good guy 99% it is because of the tv the camera in question I know very well …. Have installed 100s of them and are very good cameras with strong audio ….. made by a very good company the problem is the cameras run warm as standard like most cameras and handles heat well. but your camera placement is what’s giving you your problems flat screen tvs also give out a lot of heat which rises upto your camera and adding to the existing heat internally already in the camera i dont know which R series you are using but some have a SD card slot internal so to protect the card over heat protection is set lower that standard cameras if you can I would move the camera to left or right of your tv …. Not directly above the tv we’re the tv heat is adding to your camera

Hi WD black or WD blue will also be ok many basic drive make will work if speed is 7200

Hi. The drive is your problem …… 5200vs 7200 5200 will slow your playback down a lot look for a WD purple 7200 hard drive

Hi as you have already found out …. Hik only publishes there specs good side you have the 4 channel dvr which has a maximum of 5mp across all channels the 8 channel has 8mp across all channels so depending on what size cameras you have ( resolution) but don’t expect much from the 4 channel

It’s your password

HlPNhP4808

Hi. Either dvr or nvr it sounds like it was setup using the qr code ….. this method is not a direct connection to your system when not at home (same network area) do you know how to add your dvr with its own local IP address

Hi our office was up there a few years ago your system looking at the remote app you use is a rebadged xmeye unit this is the master code for xmeye it only lasts till 12 midnight it is also case sensitive TyXMgM1201

What part of uk

Hi switch your recorder off for 20 mins you need to do this every time 3 passwords have been entered here are 3 passwords for today 1 should work 157316 692864 489944

more crap ……. That is not a password generator looked at file content …. Over 80 cookies so in your new pic …. You can also clearly see the reset button

Hi Dawgs how do you have your cameras connected … are they HD analog using a dvr … or IP using a nvr or pc

Hi. Ok I am confused on what it is your trying to do. what are you trying to connect a WD purple for what are you expecting it to do you can’t write to it from the recorder on the QSee usb is for thumb drive only and formatted at fat32 usb will not even see the WD drive why don’t you install the second drive inside the DVR

Hi is this unit for home or business and we’re are you located which app are you using

Well that’s not very useful copy and pasting your last picture time and date is needed for the Apollo recorder and it only lasts 24hrs

Something is not right about your post server came with bad software? 2016 to 2018 is the software yours has on it so you must of bought the unit either 4 years ago or 7 years ago if only just bought by your local dahua supplier….. then take it back…… $5000is a lot of money …… why have you not gone that option ? but I don’t see why dahua support is to blame putting 2021 firmware on a old server will render useless and dahua has a warning on the server website Don’t go above 2018

Hi. There is no local dahua support by you your unit has to go to dahua Morocco you can’t download the 18 software from the internet …… dahua or any other manufacturer is going to give away there core software …. Remember we are not talking about firmware …. Which is available (core ) the operating system can only be installed by dahua …… so you need to send it to Morocco

Hi. I don’t think that unit has an external sata just usb

WOW TALK ABOUT YOU BEING CONFUSED

Hi back of board (pic2) Since you don’t have any cables connected I can’t tell you which colours to twist together pic 2 bottom right pins…… G and RST

I have had an email from dahua for you ….. first there not a dahua distributor also asked why you never returned the unit $5.000 is a lot of money for you to break the warranty your 2016 server was replaced in 2018 any software after that date will not run on the 2016/17 server 2018 server software has a completely different lynx software than the 2016 basically no firmware will attach until you have server re flashed …… and only dahua or fully authorised dahua agent can do that for you. they don’t send the software out …. It is return server only ……. Cost just under 2k

Hi I have sent you a spec for an 8 channel dvr with upto 4K on each channel including IP cameras the system also run on the SuperLive plus app for remote viewing which is one of the best on the market Superlive plus gives you full control of nvr with direct footage download and then email it

Hi yes I can direct you to sites that have good equipment and support but need to know we’re your located