tomcctv

Hi on your iPhone got to settings then scroll down till you see kestrel viewer and switch off local network (top one) then try the app again but don’t press login … bottom left you will see local login click that and follow the instructions

Ok I have just updated the app you will need to delete all apps on your devices …. If you don’t it will not work I will pm you full instructions to reinstate the app

Ok delete that app and try this one https://apps.apple.com/gb/app/superlive-plus/id1058758642

Hi if you don’t see NAT tab then that rules out your system being a tvt so you have the dahua system so you need to download https://apps.apple.com/gb/app/dmss/id1493268178 but remove all other apps or you will get a conflict and won’t work

Hi I can see this post going know we’re Kestrel app is not the right app for your system I know that 100% If you search qvis in the search bar at top and see who is support going back years other ops recorder is made by xmeye your recorder is made by dahua or TVT if you go into settings then network and at top of screen do you see a tab that says NAT

Hi that is not an older app last update was a few months ago your recorder is a xmeye system and that is the app that goes with it. all the gear no idea ….. DONT use the xmeye app it’s not for your system

Hi. No there not upgrading the app it’s not there app too upgrade ….. it belongs to xmeye you should not be using that app anyway ….. it was 10 years ago it was placed on app stores so yes could be coming to an end and have no support but none of above is your problem. you posted a spec sheet of your nvr 5mp nvr h265 hybrid which uses a different app not an app made 8 years before your nvr was made can you post the qr code or pm me the number associated with it ( long numbers &letters)

Hi you posted a link earlier in the post showing a 5mp nvr hybrid and that unit uses a dahua app and some use SuperLive plus

Ok then load the original all https://apps.apple.com/gb/app/xmeye/id884006786

Ok. There are two people on this thread and it’s just getting confusing All the gear no idea …… you need to start a new post …. You should not be using kestrel viewer with your system KMc you need to delete any app you have …. Kestrel and explorer from your devices and reinstall one of them

Hi ……. Two people on same thread ….. yes you both have recorders called kestrel but are two completely different systems which app are you using ?

Hi all you need to do is insert iP address into the app on your phone

But does it connect using your internal iP address ….. you will see it under network on your recorder ….. something like 192.168.1.xx so your only 15 mile from me

Hi. I have well over 600 qvis systems out so I know how to fix problems the only time you are connected to the xmeye server is when using the qr code ….. using iP address your not on the server did you try your local iP address ? the explorer is a much better app than kestrel and I have just logged on to 3 seperate units at different parts of the uk and none have a problem we’re are you located

Hi settings don’t have to be touched … your isp may have changed your external iP address and you would not know but a simple check if it’s your recorder settings is to use your dvr local iP address that’s shown under network settings on recorder then see if connects when you first set this unit up did you use the qr code

Hi …. Am not having any problem I have delt with qvis for over 20 years I know all there systems inside out your system is a XM eye unit and the app I recommend is reliable yes old but still works ip conflict will be your problem on using your existing app you need to go into network settings on your recorder ….. you will see a tick box DHCP …. Tick it then switch your recorder off for a few minutes then back on and then try connecting to the app As far as sending it back ….. it should not of been sold to you if from a company as it is 8 years old and you have only had it a month we’re are you located

Hi you are best changing your app from the qvis kestrel to the qvis explorer

Hi. If your cameras are working then I would not do any updates on them ….as they are working with your pc then you should not have any problems connecting to a new nvr i would look at a TVT recorder … it is one of the best on the market and also uses the best app made for cctv .. it allows full control of cameras - remote reset - and alter all recorders menu from the app

Hi can you post a picture of the menu screen

Hi. Your IT Department is right … companies in the uk with the ban on hikvision have remover hikvision completely this is also why the police will not load hik on a computer footage or software … under government regulations they cant using mobiles ….. yes you can make a local network with a wireless router connected to your dvr but I think you will be wasting money new DVRs are not expensive and you don’t need to change cameras….. and yes it is time to change ……. If something was to happen and your insurance company wanted footage and you can’t it may void insurance and also the problem again insurance companies will not load hikvision onto there computers what part of uk are you in ? How many cameras do you have

Hi what part of the world are you in ? burning off to cd or DVD is a thing of the past and police have always been careful when footage is passed to them on a dvd. with usb at least they can check for viruses also a lot of companies block usb for the same reason so there are only a few options record footage on phone or tablet from the recorder app and then send it via email or load to Dropbox and creat a video file box and give police access to that ….. of the same for loading onto YouTube but only give it a reference name …… YouTube if not advised if it is a serious crime

Hi. Just looked at a few on eBay … not many show their real spec …. One is showing 20amp but states max 500ma each channel which is only 0.5amp some even say auto reset after fault condition…. Yet on there picture it shows fuses for each channel SO not auto reset can you post a link to the eBay one

Hi amps is total of power supply …. Some cheap power units have 0.5 amp per channel so that’s the first thing to look at i always work on 1 or 1.5 amp per channel this covers for cable distance and the surge that you will have when IR comes on …. Some cheap units will not power up all cameras once power has gone off …. So if you work on 1 or 1.5 amp per camera you should be fine also if space is a problem you can power camera from other location …. Out buildings put power supply there but I do need a budget to point you in the right direction and your location

Hi it is best practice to use two power supplies (2x8 way) as this will protect your system more one power supply will disable your system if it goes faulty having two at least keeps 8 cameras going what is your budget

Hi they are compatible…… poc just means power over coax …… all you need is a power supply to each camera