tomcctv

Thanks for your response. Camera is about 12 ft from Receiver/dvr with a brick wall in between. I bought on E-bay and am trying to contact Seller.

hi. dont expect alot from 2.4ghz devices. and this is from sentients spec sheet. transmission range with clear line of sight' is the only true measurement of distance that can be given. Passing signals through Walls and other materials is not quantifiable as the composition of the material and other factors (such as moisture metal content of a wall) will affect the attenuation of the signal. Also proximity to similar ambient frequencies in the location may affect the transmission range and / or signal quality

so not much you can do if you are expecting to go though walls. you will also have problems with wireless door bells not just your but everyone who has one in a 100m range including bluetooth devices / wireless routers / baby monitors / other 2.4ghz cctv systems.

hi. it depends on what your budget is. and remember google is a very powerful tool. do a check on both of your links. the camera site ..... no contact numbers do a ip check and he sells from home. so what is the support going to be like. you cant even pick up its all post. so just that alone i would walk away from that camera.

the avtech dvr you could do better for a few £££ more. have a read though the forum for a few days plan your system take a look at camera snapshots in the forum

Anyone want to make me an offer for the camera ?

 

Thanks

Hi peter. i take it you are in the uk. the head unit cant be used in the uk anymore. so your best bet is to remove the camera and lens from the head unit and just sell the camera and lens together. but the other problem is not having a control unit. and no one is going to spend good money on a camera so old.

the only way to make any money is just sell the computar lens on its own

What a small world! I'm in Vicars Cross at the moment!

 

Must admit, I'm very grateful for all the help. Do have you any more ideas?

 

Did the version numbers give you any idea of what's wrong?

 

It's very odd that I can't get to the DVR you sent earlier either, but I can get to that DVR through the web using /mobile to see the handy viewer jpgs.

 

My understanding is that the app simply takes sequencial refreshes of the handy viewer jpgs rather than an mjpeg stream, so since on the SA series, handy viewer does not use a username and password, maybe the app is not compatible with the SA implementation of handy viewer?

 

This would explain the authorisation problem since there is no authorisation protocol in the SA handy viewer and yet the app is trying to provide one?

no all avers run with the app and it is live stream and not refresh java. it is h264. if you pm me your address i will call and look ............. i have never come across anyone having problems with remote viewing. something simple in setup is stopping you (on your phone) because the link i sent of another dvr does not work either.

how far are you from the spar shop in vickerscross

No way! Whereabouts?

lower bridge street

Not sure what you mean as updates on the iPhone as apps always inform you of updates - but it's definitely using the latest version of the viewer app.

 

I'm in Chester, Cheshire,

 

Mark

am in chester also

Ok, now it gets weirder!

 

I was fully expecting that to give me images, but it's just the same as when I log into my dvr, giving the "no authorized!" pic. I can tell you have a 16 cam dvr, but no images.

 

The odd thing is that I can use the app to connect to the demo site at live.dss.com.tw on port 80 absolutely fine and watch the Taiwanese motorbikes!

 

I have also tried connecting to your dvr on my ipod touch using both wifi through my isp and also through a mifi(on T-mobile) to prove it's not my local network - and I get the same results.

 

Now I'm really puzzled.

on your iphone 4 do you have updates turned on........... were are you based ???

Sorry for the delay - had to sleep

 

Ok - F1 produces this:

i have sent you a pm with another ip address for you to try with your iphone. if you see images then we know its settings on your dvr.

Really hate to say this, but I already tried that one and no go.

 

I installed it again from your link, and again it is the same as before.

 

I wonder if it's maybe the DVR software version that's throwing a bug?

 

Mark

can you press f1 on your keyboard and post what you see

Yep, all cameras ticked!

 

As I say, all users work fine for web access and in Remote Console,

 

Mark

ok try this one on your iphone. http://itunes.apple.com/us/app/dss-iviewer/id368687985?mt=8

I figured it was a user rights issue, so good to hear that confirmed.

 

The user Mark and of course admin are both administrators and so have access to all cams.

 

Mark and admin work perfectly using web access and remote console for all cams.

 

I have tried logging in as admin, also I have tried Mark with and without the correct password for that user and also tried admin with and without the password.

 

I have also tried creating a new login called user which is not an administrator and assigned all cameras and that does not work

either.

 

Kinda puzzling!

take a look at your network page and top right see if all cameras are ticked

Yep - Handy Viewer works perfectly on a web browser, both on Lan and Wan.

 

Attached is a screenshot of Handy Viewer working ok (dark outside!) and also pics of what I see on the iPhone app:

i see your problem. you do not have vieiwing rights with your password ........... just type admin and not mark

or go into users and edit your name and you need to tick cames you wish to view. the symbol on your iphone means its on but you dont have rights to watch.

just change mark to admin first.

Sorry, yes, my mistake - I have setup the Webviewer Port as 300, and the Console port is 5550 which means I can use Handy Viewer on both 5550 and 300.

 

I changed the webviewer port from 80 to 300 since I didn't want port 80 open with Handy Viewer on the Wan as there is no security on Handy Viewer (and my current router does not do port translation).

 

I have the latest iPhone app installed (v3.1.0.0009)

 

Mark

can you just do a quick test on your pc. please enter http://yourlocalip:5550/mobile and see what comes on your pc screen

Hi! Thanks for the reply.

 

I tried port 5550 first, but out of curiousity tried the Handy Viewer port as well (in my case 300) and both show the same behaviour.

 

It's an iPhone 4, but I get exactly the same problem with an iPod (2nd Gen I think) and an iPad,

 

Mark

hi .... everything is port 5550 on the avers ...... port 300 has nothing to do with handy viewer. also a new app for the iphone app was released. http://itunes.apple.com/us/app/averdigi-iviewer/id336316715?mt=8

Hello,

 

Just found this forum so this is my first post. I've looked about but not found a post regarding this particular issue.

 

I have an Averdigi SA5108 and I can't get the iPhone app to work.

 

I have Handy Viewer enabled, I can view via Handy Viewer and the full web viewer and the remote console both on Lan and Wan. All ports are forwarded correctly Wan to Lan.

 

When I connect with the iPhone app, it connects to the server, and the appropriate number of channels ( for the DVR show as active (although I only have 5 set as viewable) but no video shows and under the video window there's a message "No authorized!"

 

I get this message if I use either the Handy Viewer port (300) or the console port (5550), and it gives me this message whatever username and password I use, including valid users and administrators.

 

However, if I get the IP address or port wrong it gives the message "Connect Failed!" as you would expect. This is why I know it's making the server connection, just not showing video.

 

I'd be very grateful if anyone can help out,

 

Cheers

Mark

Hi mark. you only need to portforward port 5550 for everything. and which iphone do you have

Thank you for the replies, but ill try to explain.

 

1 If a customer all-ready has a pc he wants everything build in to his own pc.

2 When pc based system is used endues can install a lot of different applications on it, witch in case of error we have to resolve.

3 Embedded is simple to replace in error case. just swap.

4 embedded i can't expediently put windows settings in a way that camera recording can stop like gaining to sleep etc.

5 Simple power up and ready!

 

@ tomcctv.

can this aver-media nano capture pos data true TCP/IP ?

 

regards,

Tom

i can see your problem if you are going to install a dvr card into your customers existing pc. and he uses that pc also for private use. (not a good idea for a security system)

for what you are trying to do you need a windows embedded system. you need to capture the pos data into a file on the pc if you want pos search.

if you dont need pos search then just go RS232 and you can use any pos compatible system.

In order to bring in monthly reoccuring income, are you guys or do you guys charge for ddns service and mobile phone viewing? I've seen a couple of free ddns sites that also charge a minimal fee for a greater capacity yearly and was wondering if this is another avenue to try and bring in month fees?

 

How are you guys getting RI on a monthly basis from the systems you install or are you simply installing and charging for that only and there is nothing to be made after the installation?

it could also make your customers unhappy. one of the best ddns services is free. and it wont give you a reoccuring income. once done its done.

networking a dvr is only 10 mins of the install time. and part of your sales to sell your systems in the first place is your customer can have remote viewing.

a good customer is the best customer ...... you make more money from recommendations. ........ also a good customer can become a good asset. if they recommend you and you get a confirmed job they earn themselfs $50.

there is no differance with using an embedded windows based to a standalone. the operating side is the same.

How so? Please explain, and also to the OP, please explain your argument for it being too complicated also, I would like to hear both sides in depth, thanks.

 

Ive found, with current stand alone DVRs they can be just as complicated, and with older ones those can be more of a PITA for end users to operate not having a mouse for example like the new ones.

with the avermedia they all operate the same . be it standalone /pc/ or hybrid the operating screen is the same.

eh/eb/nv/sa/ touch. all have the same screen. so no differance in operation to the operator.

Nano

nv/sa/touch

eh / eb(remote)

So my DVR system of 6 years just crapped out, it's been dying for months and this morning the motherboard burned out. Literally it burned out. The company Secom is useless I've sent them e-mails for months now regarding any support they could give me and I've been told to **** off. I tried extracting the software and drivers off the HD but due to rigorous copy protection the software is bound to one motherboard forever and only they were the one's that could deactivate it.Trying to swap the mobo would result in BSOD + Endless reboot cycle. The guy that originally sold me the system is nowhere to be found. Well that's enough whining.

 

I need 2x16 channel DVR cards for PC based system, what do you fine gentlemen recommend? I'd prefer a company that won't go out of business/back out of the U.S. market/stop support, 2 years after I buy their products. I was thinking Geovision but I'm open to any suggestions.

secom in the past have used other companys software. one being avermedia and they have also used hikvision.

do you have a screen shot of your display ??? secom will not help if you dropped out of there service contract

Thank you,

I'dd like to keep away from PC based system, to complex for endusers

 

i want something basic and cheaper like the averdigi nano series, but they don't support UDP

 

ps I use Uniwell tills.

there is no differance with using an embedded windows based to a standalone. the operating side is the same.

if you dont need pos search then you would be best going RS232 to 485

Yes i plugged in the 12v power supply it came with and did the whole resetting procedure correctly.

I also used the axis IP utility program to find the dhcp IP, is this correct?

Only the PWR and STAT lights stay on but nothing from NET

maybe just a real quick one time blink in the beginning but nothing after that.

 

Axis repair center is asking me to send it to them for estimate on repair. Any suggestions?

i take it you have bought your camera secondhand ???

OK hello all,

Hope you can help me.

I am in the netherlands and looking for:

 

a low cost Embedded DVR with:

 

4-8 channels

etc...

etc...

 

!!!-!!! POS (point of sale) journal text data on screen (say 15 - 20 lines) of selected channel captured by ethernet (UDP) (not serial rs232) !!!-!!!

and search on any of the text data from the POS to find the footage that is needed.

 

please can someone help me with this?

 

 

best regards

Tom

with not going RS232 and needing utp then go pc based (you need it for pos search) you need a keyboard to search.

how many till do you have and what make.

http://www.avermedia.com/AVerDiGi/Product/Detail.aspx?id=70

I ran across the ooma in my internet searches... found it on Amazon

 

Expensive upfront equipment cost... I wonder if it's worth it.... hmmmm

 

 

thanks!

hi bpzle ... try this is free and good ............ and you can make your own number

http://www.google.com/googlevoice/about.html#

Oh, sorry my query was against the regs, Rory. I'm on so many different messaging forums it's hard to keep track of all the rules.

sorry not your fault splat it was mine ......... i will pm you the link

Soundy,

 

I have a warehouse that has a parking area 150 feet wide by 25 feet deep.

I can put cameras anywhere on the roof of the width of the building, as the building boarders the width of the parking area.

The parking area boarders the street without any specific entrance or exit to the parking area.

You simply turn from the street into a space on the property.

We have a problem with people pulling up to the dumpster in the middle of the night and dumping huge piles

of trash next to it. We have also had people come to this area and strip cars here, then set them on fire.

The police can't use blurry video to catch these guys.

 

Thanks,

 

D

i think what soundy is saying is to use ip cameras. and i think you have in mind are standard cameras. ip will give you much more coverage and more detail and you dont need as many ip as you would standard cameras.

for number plates you do need a target point ...... ok you have no entry exit points. but you have said people empty rubbish at your dumpsters. that is a number plate target point. car has stopped and people will be out and about there car.

what is your budget.