mx185sw

Well i have run out of options... i have pulled the cmos battery out and left it out, i have attempted to see if i can read the drives on the off chance i could edit a key file to help resolve the issue but no luck. At this point i have reassembled the unit and reconnected it... I will give GE another call to see if they can help out with any final thoughts..from that i guess i will need to send this unit somewhere to get it flashed (prob back to GE). Once i speak to GE i will update this again with what ever it took to finally fix issue. THank you again for all the help and input. mx

will give the cmos battery a try. there is one on my motherboard of the DVR. IN the meantime.. the utility that you provided a link to.. the DVR uploader.... what does that utility actually do? I upgraded the firmware via a browser into the machine. Is the uploader a diff way to update the firmware? thank you again.

just an update... attempted to hyperterm into the unit via RS232 with no luck. I have not opened the case yet and pulled hard drive out hoping that there is an option around that. thank you again for those that are offering help and ideas..

the unit i have is a storesafe pro II 10 channel.

Thank you for trying to help out... as for the uploader, not sure about that, but via the operators menu (which is the ONLY menu i can access) the boot code is ver 1.03 and the software version is 6.32. I have contacted GE but since i bought the unit though a distributor and that distributor is out of business, i am kinda stuck. In the call with GE they seemed to indicate there was a way to correct this but they would not tell me directly. To answer your other question, i cannot access the installer menu due to the password needing to be entered using the lower row of buttons (6-10) and they dont work at this time. my hope is that there is another master password that can be entered that only requires the use of buttons 1-5. or maybe there is a hardware reset somewhere inside the box that i can access. I will be trying to access the unit via Hyperterminal and RS232 tonight. if that works i will pass on the info, if not i am open to any ideas anyone has. THank you again for the help!!! mx

have to agree on not making sence.. but the unit was working and connected to network just fine and had been for years. I went to change DST since i noticed it was off and realized i could not change it without the firmware upgrade. So i went ahead and did the upgrade via a browser window into the ip/index.ssi the updgrade went as expected and then then prompted me that the device would reboot to complete the change. THis is where it went bad. The browser did not auto refreash and reconnect after the reboot so i walk to the unit and saw that it was up. A quick check to see what the IP was and thats when i noticed the change. At that point i attempted to access the installer menu with the admin password and realized that the lower 5 numbers would not work (6-10) so i could not enter the install menu. Without being able to access installer menu, i cannot change or default the IP setting. The operator password works since it does not relay on the number buttons for entry. I did more research and i think i grabbed the wrong firmware (16 channel instead of 10 channel)... and that is the root cause of my problem.. or so i hope.

I have a GE Storesafe Pro II, 10 channel and just completed a firmware upgrade to 6.32 from 6.17. The upgrade process appeared to go correctly but i am left with two bugs.. 1) the IP address got changed to 3.112.55.10 from what i had it set to (192.168.x.x) and i no longer have access to the DVR via browser or wave viewer. I have atttempted to set router to proper setting to allow access to the 3.112.55.10 but no luck. Also when i attempt to access the installer menu to reset network info i discovered that the number buttons 6-10 no longer work, so i am not able to type in the installer password to access the various menus. I call to GE was made and they indicated i needed to have the distributer that i bought unit from call them and they can help access the unit. prob is the distributor is no longer in business. the Storesafe unit has worked great since purchased in 2006.. but now with this firmware update issue i dont know how to correct it. Does anyone have any ideas on how to access this unit to correct my problems? either set it to defaults or actually get into the menu structure? thank you in advance. mx