itaishi

hi topchips, i just saw now your answer, my DVR is not Dahua, i think, there is no logo on it. only firmware inside. i really dont know how to figure it out.

help... someone?

do someone have any clue where should i go from here?

after reading lots of pages here and on google, i can't send emails from the DVR, this is very annoying, my DVR (16 Channels) system is V4.02.R11.31152053.10001 (i guess its chinese , non brand one). Build Date 2013-09-14 14:31:26 NatStatus DisEnable (what id that suppose to mean ????) i can connect to the DVR with my mobile online. i can connect from PC on WAN but i never could email Alert or even send TEST email. i use Google Email already use : port 25 , to aspmx.l.google.com SMTP SERVER port 465 , with SSL checked, to smtp.gmail.com. (this is google instruction: https://support.google.com/a/answer/176600?hl=en) (used less secure password: https://support.google.com/accounts/answer/6010255) no success at all with sending emails i guess it something with the DVR no properly configured with network. The DVR IP is local and Static, with 8.8.8.8 as the primary DNS Server. any way to check it? do any of the other "NETSERVICES" must be configured? RTSP? ARSP ? DDNS? PPPOE? FTP? UPNP? NTP? DHCP? maybe must do a firmware update (its very risky an there is no brand behind it). any help would be pleased. update: i saw on some sites and also here , that the DVR firmware must be upgrade due to changes google made in there GMAIL. can someone please help me find out my DVR Brand/Firmawre: DVR_HE16-Y

i'll try it, my router is new, i didnt understood all you asked: "We're are you located and how old is your router and make" change done, as i said before, i dont have any feedback if NO-IP connect well. email test still failed. (i guess it is configured ok in the picture attached) tomorrow morning i will restart the DVR, and check again. thank you so much for everything. Why are you testing email from your PC ?? Why are you not doing it from It's much better if you do everything at your dvr . Location means we're in the world are you. And who your ISP is doing it from a far PC over the net, cause i am not always in the site of the DVR. after Restart new "DDNS" of "myQ-see" working just perfect, another V in the check list, thanks to your advices. " title="Applause" /> now only the Email problem left open. more settings in "NetService": IP Filter - not enabled. NTP - Not Enabled PPPoE - Not Enabled ARSP - Not Enabled Wireless - Not Enabled FTP - Not Enabled WIFI - Not Enabled Alarm Server - Not Enabled RTSP - Not Enabled Cloud - Not Enabled Email - Enabled DDNS - Enabled Mobile Monitor - Enabled UPNP - Enabled

had just now register to "myQ-see" still nothing new with the Email.

yes, all works, except the important thing: Email Alert. i think i up on something, NO-IP wants money..... can you recomanded on one of the others?

i'll try it, my router is new, i didnt understood all you asked: "We're are you located and how old is your router and make" change done, as i said before, i dont have any feedback if NO-IP connect well. email test still failed. (i guess it is configured ok in the picture attached) tomorrow morning i will restart the DVR, and check again. thank you so much for everything.

ok, my apologize for not understanding. i have only one router. this router is connected to some PCs and the DVR. all of them in one subnet , Class A. (10.0.0.0). locally, i connect over the Lan to the DVR IP. (10.0.0.X) over the net, i connect to my NO-IP account that brings me to the current dynamic IP of the router, and in the router i forwarded to the DVR. all that works perfect. update: just found this thread: viewtopic.php?f=3&t=33991 i think my acount settings are ok :

ok, first i'll ask of this DDNS Configuration, beacause you say its a must . so , should i register one of those in the ddns menu? ( CN99 / DynDns / Oray / NO-IP / MYQ-SEE ) i have NO-IP,( if it is NOIP.com.) on other PC on the LAN, the NO-IP Client work perfect. on the DVR, i dont know if the NO-IP connect ok, i have no feedback for good or bad connection.... any idea?

if it was a calss C network, so it had to be subnet 255.255.255.0 (e.g. 192.168.1.1) but it is Class A , 255.0.0.0 (e.g. 10.0.0.10) if i wrong, i will try it, but as far as i know, it have to be like it is now. thanks.

here are two pictures of it:

here, i attached 2 photos, do i missed something? by the away, 1. PPPoE is not confirured now, it with "0", not "1". (the DVR is connected to a router) 2. my dynamic "ddns" is NOIP.ME, its not on the list of the settings, so maybe that the reason i cant set it working well in the DVR. but still i dont thinks it suppose to have an influence on the EMAIL. thanks for all the help. YES it has a big influence on email ..... ESPECIALLY When your not even connected to any network looking at your pictures. That is the reason it's not working ..... Even if you did a firmware you would still be in the same situation. You need to first get your dvr onto your network And your gmail port is also wrong .... i'm a little bit confused. what do you mean by: "ESPECIALLY When your not even connected to any network looking at your pictures." ? my DVR is connected to the network and i can see the streaming through WAN, LAN and mobile. so i dont undertand exacly what you ment by : "You need to first get your dvr onto your network" and for GMail port, i already tried 465 with SSL. thanks again for all your help.

here, i attached 2 photos, do i missed something? by the away, 1. PPPoE is not confirured now, it with "0", not "1". (the DVR is connected to a router) 2. my dynamic "ddns" is NOIP.ME, its not on the list of the settings, so maybe that the reason i cant set it working well in the DVR. but still i dont thinks it suppose to have an influence on the EMAIL. thanks for all the help.

1. i success watch the cams through LAN and WAN And Mobile. that i did with "Port Forwarding" in the router. 2. i realy not successed make the DDNS work proprely, there more than one options in the DDNS . i had to setup my DDNS, in other PC on the LAN, and that way my WAN IP is allways updated OK. i dont think the DDNS is the reason for gmail not working well, hope i mistake. i also think that upgrade firmware in non brand DVR is not so claver idea, but if that the case , i will have to buy another DVR hope to hear some more ideas from you (Expert). thanks.

Why do you have primary ddns set at google it should be your router IP ..... Your second ddns should be either 8.8.8.8 if that does not work then try 8.8.4.4 thanks for tying to help. first i did it as you said: router ip as primary DNS. after i saw its not working, i tried change it. i keep read alot about my email problem, an as long as i keep reading , i understant that i must upgrade my DVR firmware, because changes that Google made. i would have hoping that the firmawre upgrade is not nessasery, but i think i dont hav eany choice. will try again to change my primary dns, and make again the testing. thanks. by the way, how can i find out what is my vendor/firmware? this is the board:

just found now this link: http://www.amazon.com/gp/customer-reviews/R3GVCISR0RB8VD/ref=cm_cr_pr_viewpnt?ie=UTF8&ASIN=B00UBRYL4S#R3GVCISR0RB8VD looks like we need to update the firmware of the DVR. mine is 2013, September yours is 2015, January i dont see any other way i think good news for you, found this files in annke site: http://www.annke.com/download/software/fix_email/

Dear Mitch, i have exactly the same problem, (your Snapshot is exactly look like mine dvr) my DVR (16 Channels) system is V4.02.R11.31152053.10001 (i guess its chineis , non brand one). Build Date 2013-09-14 14:31:26 NatStatus DisEnable (what id that suppose to mean ????) i can connect to the DVR with my mobile online. i could connect in the past from my PC Online. but i never could email Alert or even TEST. i use Google Email already use : port 25 , to aspmx.l.google.com SMTP SERVER port 465 , with SSL checked, to smtp.gmail.com. (this is google instruction: https://support.google.com/a/answer/176600?hl=en) (used less secure password: https://support.google.com/accounts/answer/6010255) no success at all with sending emails i guess it something with the DVR no properly configured with network. The DVR IP is local and Static, with 8.8.8.8 as the primary DNS Server. i can view the cams in another PC in the LAN . any way to check it? do any of the other "NETSERVICES" must be configured? RTSP? ARSP ? DDNS? PPPOE? FTP? UPNP? NTP? DHCP? maybe must do a firmware update (its very risky an there is no brand behind it).

Dear topchips, i have the same problem, and have no idea what can it be. did you success sending email from the DVR?

have same problem. my DVR (16 Channels) system is V4.02.R11.31152053.10001 (i guess its chineis , non brand one). Build Date 2013-09-14 14:31:26 NatStatus DisEnable (what id that suppose to mean ????) i can connect to the DVR with my mobile online. i could connect in the past from my PC Online. but i never could email Alert or even TEST. i use Google Email already use : port 25 , to aspmx.l.google.com SMTP SERVER port 465 , with SSL checked, to smtp.gmail.com. (this is google instruction: https://support.google.com/a/answer/176600?hl=en) (used less secure password: https://support.google.com/accounts/answer/6010255) no success at all with sending emails i guess it something with the DVR no properly configured with network. The DVR IP is local and Static, with 8.8.8.8 as the primary DNS Server. i can view the cams in another PC in the LAN . any way to check it? do any of the other "NETSERVICES" must be configured? RTSP? ARSP ? DDNS? PPPOE? FTP? UPNP? NTP? DHCP? maybe must do a firmware update (its very risky an there is no brand behind it).

can you please explain how this google's "2-step-verification" work ? i understood that this is for google apps... not 3rd party devices (like DVR). thanks.

MindTwist, thanks for the fast help, i opened the unit and disconnected the HDD, still acting the same, Logo and after that black screen.

hi everyone, have problem with nonBrand DVR , i had a warning icon on the upper left of the screen, for one day, and after that day , my DVR is not loading anymore. i get only the LOGO screen , and after that , a black screen. any ideas? this is the warning icon: (sorry for the low quality) this is the version of the dvr (before it stopped loading):

sorry for the bad image quality, i will try attach another one later. my cam stop working and i want to check if this PCB is damaged. there are 2 PCBs, one of the Cam, and the other one is that one on the picture down here, the one that i want to replace. but i cant find one on the net, its kind of a 12V splitter , for the cam and for the IR leds.

its really make sense , what you said. i will try bypass this "IR PCB". the cam is 540TVL 1/3" Sony CCD. the problem with the cam is that there is no output signal, i guess there is no output signal, cause i see nothing on the screen (blue screen like there is nothing connected). the cables are ok for sure - checked with other cam. thanks for all the help...