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  1. Ryan8080

    Triplex Recording

    Thank you for replying. I've taken notes and have presented that to them. Again thanks forthe heads up.
  2. I am working with a client that currently has a CPU based system that is ran by a software made by Triplex. I believe the system was installed under the previous owners about 7-8 years ago, maybe longer. The previous company is See-More Security. The administartion password that the Management and owners of the company should have, they don't. I'm working on getting into the system and checking the system settings, however, I can not do so. Plus the main screen is showing a prompt stating the "HDD is Faulty" in bright orange color. The system is still recording video and allowing play back of all events. I've been searching the internet for the PDF user manual but no luck to this point. Anyone have any suggestions to how to get to the Settings and Reset the user passwords and how to get the system back up and running propperly. I want to install my own equipment but the comapny doesn't want to consider that as an option until it fails completely. How should I present the issues occuring to get a better updated system in it? Remember I am not the origionally installer. I just recently go the contract to be "the guy".