ScottyMac

I ask about a remote because it mentioned one in the quick start guide I believe and below is the reply I received. They sent me a remote for free and no shipping costs. Just need your receipt to get it free other wise you can buy one for $7.00 plus shipping costs. "" Thank you for your interest in Swann! This kit actually does not come with the remote, but since it is mentioned on the manual, we can provide the remote. If you have your receipt and purchased the new Swann product within 1 year, please reply to this email with the following details. If you purchased a reconditioned Swann product at swannstore.com, it comes with 3 month warranty against manufacturer error. Name: Address: Phone #: Product: (The model begins with an “SW”, “WMT”, or “CO”) Part(s) Faulty/Missing: You will also be required to attach a copy of the receipt or gift receipt in order for us to process the request free of charge under warranty. Please contact our tech support, so they can help you troubleshoot and check what is happening. Please call 1 (800) 627-2799, option 1. They are available 24/7. Regards, Roberta Customer Service Swann Communications USA Inc 12636 Clark Street Santa Fe Springs CA 90670 USA P (800) 627 2799 | F (562) 906 3983 E swannusa@swann.com ""