mkurtzhals

Thanks for the reply, we are logged in with the admin account and have rights to set all the rights on everything. I am using version 4.01 of the client software. According to the tech he could move the cameras locally. They are LG cameras and he actually had to set them to PELCo to get the PTZ to work locally. I am guessing that might be something to do with why we cannot ptz remotely. Thansk,

We are using a Hikvision DVR and setup remote access to the box and can view the cameras remotely real-time. We can do PTZ locally on the DVR but cannot use the remote client software to use PTZ. We get remote control failed. Any ideas, not too much for documentation on these devices. Thanks,

Yep tried updating the firmware. Is there somekind of config that says load these cameras first or something. If you plug one of the non-working cameras into a working cameras port the camera works just fine. Is this device just hosed?

This is the same if I use wavereader or just directly connect via port 80 through a web browser.

Nope on the local connection all the cameras are up and working.

We have a DVR device that connects 10 cameras. For some reason all of a sudden all of the odd numbered cameras would not show up. They eventually do show up but are very delayed. I tried switching the cameras to different numbers and just the evens work regardless of camera then the odd ones eventually show up. My first thought was somekind of network issue so I tried changing MTU settings on the DVR and still have no luck. Could it be just a bad DVR or do I have somekind of network issue. THanks