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  1. dbdataplus

    Dahua issues

    Years ago someone hooked me up with a Dahua 8 channel DVR and it was OK for the price. As I became a bit more experienced I found that virtually none of the brands I came across were what I'd call "great" in fact the common thread I sensed was that the people who designed these things were not overly familiar with the term user-friendly and their utilities were ... to be kind ... written by people who are not overly familiar with Windows. But that said I muddled through and then another came along and then another and of course once ytou have 11 in the field it doesn't matter how bad they are ... when you need a 12th unit you go with what you know. This week I installed a 32 channel Pentabrid DVR to replace two units (one Lorex and one SEE) and some but not all the channels are blank (loading) then the image, then pixelated , then bleed from other channels .. then blank, etc. It's easy to just say "probably a bad unit" but this is SO bad ... SO unusual ... SO beyond imagination; I guess what I'm saying is that I can't imagine an engineer not able to imagine how this could happen ... and yet when I call Dahua it was like tossing a wet sock against the wall. Just ... nothing. I have an 8mb mp4 I made of the problem and Dahua says that their tech support department can't download/read or display mp4 files. Anyone have a suggestion?
  2. I inherited a set of installations that all use Dahua Xvr DVRs and after having some months experience with them I know (I think) what to look for. Basically, the hardware is fine. I prefer hard wired cameras as opposed to IP but I'm not a Luddite and I'll go where the market goes, but what I can't seem to get past is the bizarre software that these units have. Setup is OK, it's not terribly intuitive but it is a once & done thing. The problem is in search and playback. The local tools, involving a web browser, involve the downloading of some Active X cabinets that Windows treats like toxic waste, several of the DVR's require different versions so the downloading happens frequently ... and then when you are connected the screens for search and playback look like they come from another planet. Worse ... downloading ... I put in my search criteria and I get 8 pages of files and the software won;t let me select all files, only by page ... so I have to select all on this page, then wait for the download which even to a PC on the same local switch is barely 1300KB/s and then I have to go to the next page and repeat, etc. And more ... when I finally get them all downloaded the tools that Dahua has "smart player" and "pss" are barely comprehensible. So what I'm asking is what brands of DVR/NVR out there have software that was tested and approved by actual normal people before it was shipped? Intuitive and logical? I honestly can't look at this Dahua stuff and think that there is a person on the planet that would call it intuitive. I'm ready to junk all 10 boxes if there are better ones. Any suggestions?