Tracey

Il try that when I finish work thank you for all your help 🙂

Yes I have

Yes I did test it, it didn't do anything at all, the only way that message comes up is if we plug the pyramids in. Its quite odd really

Its not the tv remote im using its the one that comes with the dvr thats not working

It doesn't work at all with the pyramids unplugged

We are in South Yorkshire, if i use the remote without pyramids it doesn't work at all, its on an android tv,and yes its always been on hdmi, it will only half work with the pyramids, and then the notification keeps coming up saying channel doesnt exist

Its connected by hdmi, it has got to be a problem with the dvr or cameras as we have always used the remote control with other cctv we had, and it worked fine. It just won't work on this for some reason

I forgot to tick reply notifications 😑

hi im using marmitek powermid xl transmitter and receiver for my cctv. We have just changed to hikvision dvr from concept-pro, but for some reason all im getting is "channel doesnt exist ". The notification only goes off when I unplug the transmitter and receiver, yet the remote and marmitek powermid has worked on the last 2 dvr,s we have had. Only change is that this dvr is a hybrid. Any ideas thankyou