mdc632 0 Posted October 20, 2010 Hi. We have American Dynamics Intellex DVMS and we are getting "storage failure" errors. We upgraded from 512kb to 1gb ram and put in 2 2tb HD. The first HD seems to be ok but once it rolls over to the 2nd one, the error comes up. Has anyone encountered this problem and resolved it? Thanks in advance for your help. Martin Share this post Link to post Share on other sites
bigbuilding 0 Posted October 20, 2010 When I get that message its usually because one of the 3 hard drives has failed, so you have lost all footage on the drive (although it might be able to be recovered) and you are now recording on 2 drives instead of 3 reducing the lenght of time you are saving footage. If I remember correctly if you go to utilities then storage you can see your 3 drives and if one has failed I think it says missing Share this post Link to post Share on other sites
mdc632 0 Posted October 20, 2010 Do you know the cause of the error? Is there something I can do to correct it? Thanks Share this post Link to post Share on other sites
CCTV_Suppliers 0 Posted October 20, 2010 Hi. We have American Dynamics Intellex DVMS and we are getting "storage failure" errors. We upgraded from 512kb to 1gb ram and put in 2 2tb HD. The first HD seems to be ok but once it rolls over to the 2nd one, the error comes up. Has anyone encountered this problem and resolved it? Thanks in advance for your help. Martin Few questions... 1. Which version Intellex are you referring to? 2. What is size of the c:\ drive? 3. How did you "prepare" the drives before use? 4. When you changed the drives, did you also changed the power supply with higher rated version? 5. If you are using 2TB drives, then you are using SATA drives... How many SATA ports does your motherboard come with - or better yet, which motherboard are you using? It is not uncommon to have a bad drive anyway, but dependent on your answers, it is very possible that that drive may have not been prepared correctly in the first place... Most likely you sliced the first drive for Windows and Intellex and hope that you have given larger than 8GB slice... Also, since you mention that you increased your RAM, did you also increase the virtual memory?? Lastly, what type of SATA connections are you using based on the motherboard? I have seen older Intel motherboards that are not up to par with functioning with latest SATA drives.. Get back to me with some answers and I am sure we can figure out the problem. Share this post Link to post Share on other sites
mdc632 0 Posted November 2, 2010 Hi. I'm really sorry for the late reply, had to finish another project. Anyways, here's what I was able to gather with regards to your questions: Martin Few questions... 1. Which version Intellex are you referring to? Ultra 4.2 and and Ultra 4.2 Supermicro 2. What is size of the c:\ drive? 2GB 3. How did you "prepare" the drives before use? Safe mode on Windows Disk Management Activate Simple, Dynamic and NTFS Save and Exit Alt F2 Hightlight HD Create unit Raid Config - single drive Array's write cache - disabled Setup size - n/a continue on source error during rebuild - n/a save 4. When you changed the drives, did you also changed the power supply with higher rated version? no, we didn't 5. If you are using 2TB drives, then you are using SATA drives... How many SATA ports does your motherboard come with - or better yet, which motherboard are you using? Intel Core 2 CPU 6320@1.86ghz 1gbram and I belive there are 4 SATA ports It is not uncommon to have a bad drive anyway, but dependent on your answers, it is very possible that that drive may have not been prepared correctly in the first place... Most likely you sliced the first drive for Windows and Intellex and hope that you have given larger than 8GB slice... Also, since you mention that you increased your RAM, did you also increase the virtual memory?? Lastly, what type of SATA connections are you using based on the motherboard? I have seen older Intel motherboards that are not up to par with functioning with latest SATA drives.. Get back to me with some answers and I am sure we can figure out the problem. If there's anything else that you need, please let me know. Thanks again Share this post Link to post Share on other sites
CCTV_Suppliers 0 Posted November 3, 2010 mdc632, more info does help... Change the drive type from dynamic to fixed and it should work... however, if you have any video on it, you will loose it.. go back to disk management again, delete the drive, change it to fixed from dynamic, activate and then format again. do not use driveconfig function in the Intellex (this function is on desktop), as it will erase all the video. instead, go back to Intellex drive management through Intellex software and add the new volume and then it should work fine. was there any other problems with this system?? chances are very good that it may still be in warranty just in case. Share this post Link to post Share on other sites
mdc632 0 Posted November 3, 2010 What information do you need me to provide? How do I get to the Intellex drive manangement? How many years is the warranty cuz we bought the system used? We have both Intellex Ultra and DVMS systems and they have different configurations and ways to setup. Still in the learning stage. Share this post Link to post Share on other sites
mdc632 0 Posted November 9, 2010 I did what you mentioned but on the 4th HD (500gb each) it labeled it as pagefile. How do I correct that because it won't let me delete it. On the 2nd machine, I'm installing 2 2tb hd and it also labeled one as pagefile. Other than that, it's going like you mentioned. Thanks and hoope to hear from you soon. Share this post Link to post Share on other sites
CCTV_Suppliers 0 Posted November 10, 2010 What information do you need me to provide? How do I get to the Intellex drive manangement? How many years is the warranty cuz we bought the system used? We have both Intellex Ultra and DVMS systems and they have different configurations and ways to setup. Still in the learning stage. You have two types of Intellex systems - Intellex Ultra and Intellex DVMS series. Intellex Ultra comes with flush drive that contains both operating system (Windows XP) and the Intellex application. Any hard drive you add basically gets used for storage purposes. Now, you need to double check the virtual memory to be 1.5 times of the RAM capacity. If your C:\ drive is 2GB, then it is recognizing your flush drive and you can not use it for the purpose of setting up your virtual memory. Instead setup your hard drives as "fixed" and not "dynamic" and make sure they are formated to their full capacity. Then assign virtual memory and make sure it is pointing to one of these hard drives - does not matter which one. The process will reserve 3GB of slice to insure that virtual memory is set correctly. Go back to the desktop and run "DriveConfig" utility that is part of Intellex utilities - this will reserve available drive space for storage... just restart the machine to make sure all these changes take effect at new boot. Intellex DVMS series is different type of system... dependent which version DVMS series you have, it works slightly different than other versions, but basically it still the same system. Since your C:\ drive is a slice of one of the hard drives and hopefully it is at least 8GB slice, then you will have a plenty space to assign your virtually memory to point to C:\ drive... and the rest of the drives are for storage. Exit code for Intellex Ultra or any Intellex system is the same... Share this post Link to post Share on other sites
CCTV_Suppliers 0 Posted November 10, 2010 I did what you mentioned but on the 4th HD (500gb each) it labeled it as pagefile. How do I correct that because it won't let me delete it. On the 2nd machine, I'm installing 2 2tb hd and it also labeled one as pagefile. Other than that, it's going like you mentioned. Thanks and hoope to hear from you soon. You can not delete the drive that pagefile or virtual memory setup unless you change the virtual memory to be nonexistent and then you can delete it... However, make sure that your virtual memory is setup 1.5 times of your RAM capacity. This will not matter if your system is the DVMS series, as the virtual memory could be pointed to C:\ drive, but if it is Ultra, then it will matter... either way, just disable the virtual memory, delete the storage, assign "fixed" status instead of "virtual", format to its full capacity and then assign virtual memory... rest should flow just fine. Hope this helps. Any other questions, let me know. Share this post Link to post Share on other sites
mdc632 0 Posted November 10, 2010 Thank you so much for the clarification. I will give this a try and give you an update. Thanks again for all your help. Share this post Link to post Share on other sites
mdc632 0 Posted December 16, 2010 Hi. Just wanted to let you know that our DVR's are running well except sometimes it has to be rebooted. Is there a reason for that? Also, we are looking into getting network storage. What are your thoughts about that? Thanks Happy holidays Martin Share this post Link to post Share on other sites
CCTV_Suppliers 0 Posted December 17, 2010 Hi. Just wanted to let you know that our DVR's are running well except sometimes it has to be rebooted. Is there a reason for that? What do you mean that sometimes it has to be rebooted? If the system works, then it works... otherwise if it is rebooting by itself, then there is a chance that it is caused by "something"... Make sure all the internal components are tie down correctly, the capture card may be loose, motherboard connections need to be re-secured, etc. I will suggest to exit Intellex, go to the desktop and check the drivers - see if any of the components is not being recognized and there should be only one driver that will have yellow question mark (it is for capture card). Another possibility is the power supply - dependent on the age of your system and number of hard drives you are adding, it may not have enough power to support all the hard drives... to test, just remove one or two of the hard drives and run the test and see if it keep restarting... if not, then it validates the problem being the power supply. Otherwise, it could be a driver issue or motherboard connection... Also, we are looking into getting network storage. What are your thoughts about that? How much storage do you really need??? With four bays available, you can get up to 8TB internal storage by using 2TB SATA drives... I personally am not too crazy using "network storage" other than direct connect via USB... Just make sure that if you are adding higher capacity hard drives, you may have to calculate the power supply capability that may not be enough for supporting these drives. Thanks Happy holidays Martin Share this post Link to post Share on other sites
mdc632 0 Posted January 14, 2011 All of our DVR's are running better now. Thanks for all your help. With regards to external storage, do we have to use American Dynaimcs brand or can we purchase any NAS brand? I haven't upgraded our DVMS systems yet but I just want to prepare just in case it can't handle the upgrade from 2x250gb to 2x2tb or 4x2tb drives. We are required to retain 14 days of recordings per machine. Thanks Martin Share this post Link to post Share on other sites
CCTV_Suppliers 0 Posted January 16, 2011 Does not have to be American Dynamics... Share this post Link to post Share on other sites
mdc632 0 Posted January 18, 2011 Thanks for your response. Can you suggest a brand and model that's compatible with American Dynamics? Martin Share this post Link to post Share on other sites
CCTV_Suppliers 0 Posted January 19, 2011 Thanks for your response. Can you suggest a brand and model that's compatible with American Dynamics? Martin Martin, I am not a strong proponent for ESM (External Storage Modules) for a very simple reason - the price of 2.0TB drives are dirt cheap - thus adding internal storage is cheaper and easier to manage than external more costly options. Average storage requirements nowadays is roughly 2.5TB (some customers state that they get up to 90 days of recording to standard settings). If the system setting is higher, then 4.0TB is more than adequate... Just make sure if you are taking this path is to change the power supply to at least 500W with 80+% efficiency... Share this post Link to post Share on other sites
mdc632 0 Posted January 19, 2011 HI. Point taken... Let me experiment with different configurations of HD. Thanks a lot for your time and input. If you do happen to be in the bay area, please give me a ring. Thanks Martin Share this post Link to post Share on other sites
