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oderus1671

gw security inc, any opinions?

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has anyone dealt with these folks? ive come across a few deals on some Effio cams from them, 700 tvl, bullet style, with 72 ir pcs. just wondering if this company is ok to buy some budget cams from, or if i should stay away. i understand the whole "you get what you pay for" moniker, im just really strapped for $$$ and need to replace some aging b/w 420 tvl 12 pc ir bullet cams.

thanks, and sorry in advance if they are not legit posting here!

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They know NOTHING about their own product so heaven forbid you run into any technical issues!! I had the misfortune of using them and regretted it ever since. The cameras and "value" are fantastic (HDIP camera system) but their NVR sucks and has too many glitches. I would stay away from them regardless of their "sales". I would have been better off spending twice as much and getting a solid system than trying to save money and deal with people who KNOW NOTHING ABOUT THEIR OWN PRODUCT!! They have to refer to China. STAY AWAY!! I'm not affiliated with another company and simply wish someone would have warned me a few months ago. Try calling their number and 1) see if you get through to technical and 2) ask them a tech question about their NVR and see if they know what they're talking about. Most likely you'll get a guy with a very thick Asian accent saying they're busy and will return your call, (HOURS later!!) RUN FAR AWAY from using this company!!! Don't say I didn't warn you!

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They are about five miles from where I live. They are in El Monte, CA. A small front office (about 6 people) with a medium size "warehouse" (maybe 1,400 sq ft.) with a second partial "floor", where they store cameras. They are not shy about returning a "used" camera to stock and selling it as used. They have one guy who usually "checks them out" before returning them to stock. I have been in there alot when I had my analog system and bought both new and used cameras from there. Two of the "new" cameras that I bought I had to return because of glitches (one kept throwing up a "rainbow" pattern both in day and night about once every two minutes....intensely frustrating." They have ALL asian employees. Now that I am using IP cameras, I only deal with HIK, Dahua and Dahua. I don't know how there IP stuff is, but it is probably the same. For the most part, I think that their reviews (Amazon) are sub-par, and yes, they don't really have that much "expertise" when it comes to support. Those are just my experiences with them. I can tell you that I plan to stay away for anything IP based as I don't really have a "warm and fuzzy" feeling dealing with them.

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I bought a bundled NVR and 4 IP camera system. The value is pretty good for $800. The hardware is fine. Cameras are a little on the large side, but that's not a big deal for most people. Its the software side that stinks. I set up all these motion settings on NVR and it never worked. So I called them. Played phone tag for a few weeks. When you call, they answer, but say they have to call you back, which they will in a few hours. They said I have to set motion up by going into each camera through the IP address No where in the instructions could I find this information. I have no idea what all the motion settings on the NVR control. Motion works better now, but it still records way too much (ie when there is no motion). If you can get comfortable with the NVR interface, its not a bad deal. I'm still undecided on the company. They seem like they are genuinely trying, but just don't have the manpower for good customer service.

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It's 2019, provisioned a 25 camera network with their NVR setup. One camera is constantly going up and down and throws 2-3 errors every 10 minutes, super annoying.

It's okay at best, problem being the NVR talks to a server within ALICloud, an Alibaba owned server that's stateside. That being said, Alibaba is still a Chinese owned company and thus owned by the Chinese government.

I actually segregated the entire IP Camera network into its own LAN, away from my main LAN, with only one to one NAT used to talk outwards to the internet (NVR, no cameras have a connection directly). 

Need to do some more testing and configuring. I have a new buildout and I'm still using GW Security, but I came into it knowing if I have configuration issues, I'm on my own. Luckily I have a background in development but if I had no software dev/info sec experience i'd stay away from these cameras. The publisher of all of the software packages that come with GW Security is a Chinese National with a PHD in software engineering.

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