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CCTV Camera ccmpatibility

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HI . I have a Hikvision DS-7616NI-E2/16P/A NVR, and I am trying to use SWANN SWNHD -806CAM POE cameras but I cannot get the NVR to recognise the cameras. I have tried manually adding and setting the IP address but nothing I do seems to work. The cameras are 720P and the NVR says it is compatible with 720P cameras, I am pulling my hair out anyone had this problem and resolved it??

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