Jump to content
adzyp

Issues With XMEye Cloud App Connection

Recommended Posts

Hi,

 

I was hoping someone could help me here. I’ve had my CCTV setup for about a year now and during that time I have been using the XMeye App to view remotely.

 

As of the past few weeks I have noticed that I can no longer connect to my system using the app. I’m putting this down to me recently upgrading my BT Home Hub to the newer BT Smart Hub.

 

My current network setup is this:

 

DVR is in the loft/attic and is connected to the Internet via Ethernet which is connected to a TP-Link WiFi range extender which is connected to my main WiFi from the BT Hub. This has always been the same setup since installation and worked fine for months.

 

What I have noticed is that if I reset my Router (BT Hub) the app does work briefly after that but then in a day or so it will stop again. This may be due to the DVR auto restarting itself at set times which is an option within the settings.

 

I was wondering if anyone could help me to sort this out? I assume it’s something to do with the IP address which is being assigned or something but then when the box restarts its then using a different one? Just a guess.

 

Thanks

Share this post


Link to post
Share on other sites

Hi,

 

I actually have an android phone and an iPhone that this is happening on. Hoping to sort both

Share this post


Link to post
Share on other sites

Just downloaded that but same is happening. I login and get the device list screen but with a red circle. When i click on my device it gives me the 'Logging In' spinner then eventually just gives 'Error Prompt' Login Time Out - errno[-10005] errstr[systemInfo]

Share this post


Link to post
Share on other sites

When you get the red circle you should drag the page down.

 

But another thing is you are locked into a 3rd party cloud

 

Go to menu on recorder then network then go to log

See if you have something like this listed

 

Ipmxeye 34 listed

Share this post


Link to post
Share on other sites

Ok, i drag it down and the red circle goes and now it turns blue, but i still get the same result when clicking on it.

 

I will check the box later. Assuming i do see that in the log, what do i do? Just trying to pre-empt the next move!

Share this post


Link to post
Share on other sites

actually, i hadn't uninstalled XMeye off the phone. Removed that and now it seems to work fine. Although it did take a few attempts the second time i tried to load it.

 

Will try it on Android now

Share this post


Link to post
Share on other sites
Yes you can't run both on same device

 

Did you check your log

 

Apologies for not getting back to you, been a hectic few days! Still haven't had chance to check the log.

 

Been trying explorer over the weekend and its still not great.

 

I'm getting intermittent connection issues, more often than not it wont connect.

 

Then when it does, I get a live feed for about 3 seconds then it just freezes

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×