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EZVIZ Mini Plus enquiry

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Hi, have an Ezviz mini plus camera and cannot download video from the SD Card via Ezviz Studio.


Given instructions that under all Devices, there is an image of camera with an advanced tab button, go to Storage file; which will then show me the footage. Have not got the advanced tab on camera image.


Have enquired further with Ezviz who say my computer and camera have to be both connected on LAN - which they are.


Has anyone else had this issue or can offer advice?



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