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NVR DS-7604NI-SE/P limits resolution

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I have 4 NVR's same model DS-7604NI-SE/P and each one with 4 IP cameras model DS-2CD2442FWD-IW.
One of the NVR's has a problem: does not allow anymore to select any other resolution than 352x288 (please check the pdf file attached, with capture screens from the bad NVR and a similar good NVR compared).
I've tried already to reset the NVR to factory defaults without success.
I would try to rewrite the firmware but I cannot find the firmware for this model to download.
Any suggestion how could I solve this problem?
Thank you,

nvr bad.pdf

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