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Anyone on here have a GeoVision PPTZ7300 speed dome installed?

We have one that is generating a high frequency sound when the fan is running. This sound cannot be heard by everyone but it is absolutely driving the people that can hear it crazy. When we made a recording on our phone everyone can hear the sound on the video.

GeoVision tech support is saying the sound is normal. They are supposedly working to see if they can make any software adjustments to rectify the issue. However, they have been unable to tell us if another PPTZ7300 camera truly makes the same noise or not.

Let me know if you have one installed and if it is generating a high frequency sound when the fan is running.

Thanks

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