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tenmonty

Hilook/Hikvision remote configuration

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Hi, I'm new here so go gentle!!!

I am an absolute noob to cctv and have just purchased and set up a HiLook NVR 104H-D with 1 camera added (I have 2 more to add in future)
Everything works fine except I can't access the camera remotely away from my wifi connection

I have been trough every guide I can find and have set port forwarding and DDNS but just can't get it to work. I've had 3 nights at it now and am out of ideas.
I've tried the Hik Connect and HiLook app and they both have the same problem (connection failed)

I'm hoping someone can help me with this to save me going mad.

Please let me know what info is required for you to help me
Thanks

 

 

 

 

 

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Hi. I can see your live over the hilook server

another security from hikvision

 

before you do anything you must do a full factory reset on your recorder and also delete all recorder settings on your router ... basically start from scratch 

 

also edit your post and delete all your picture

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OK I will have to do that when I get home.  Are you able to help in setting up once I've done that?

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Hi. I have just checked the server and your no longer on it so fresh start. 
 

can you post a pic of your recorder network screen 

 

I have also sent you a pm

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I don't have a qr code on the NAT page. It is only showing on the maintenance part of the menu. I've scanned it into the app anyway and the device is added , I can see the camera also whilst on WiFi 

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