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Floureon support

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Having used a Floureon  8 camera DVR since 2019 with no problems . The unit recently stopped being accessed by iphone , also refusing to accept the login password for the system. The memory "jogger" showing blank . The Floureon website give a link to their "support" site but as yet my emails remain unanswered . Looking at various web entries it would seem that this is the norm with poor or zero feedback . Does anyone know the secret of  how to get a reply from the company, or how to enable the unit to factory reset.  There appears to be a firmware update which I am wary about using  as this may render the unit  completely unusable.

The QR code that appears after being locked out links to nothing. Model no  A6808NHS-C-UK  manufacturer DONGGUAN  MINGHONGKAI

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