Superlive Plus - Cameras deleted - how do I get them back?

[StephanieTreutlein 0]

Hello, 

I am a complete novice when it comes to security cameras so I apologize for my lack of knowledge.

I have a 9 camera security camera setup at my house, hardwired.

The cameras can be viewed via DVR on my TV and SuperLive Plus on my phone.

I have been running into the same issue for years now, where I accidentally swipe up on one of the cameras while viewing them on SuperLive Plus, which deletes the camera. After deleting I don't know how to bring the camera back to view.

Can anyone please assist me? 

I feel like this should be a simple fix but I cannot figure it out.

 

Thank you so much in advance!! Much much appreciated.

 

Stephanie

 

[tomcctv 174]

Hi yes a simple fix …….. top left of screen press the icon then press server list then click arrow …. That’s it done

[StephanieTreutlein 0]

Hi @tomcctv

Thank you for the quick response. Sadly that does not work. It refreshes all the camera screens but out of the 12, only the same 5 show up that were there before. 

[tomcctv 174]

4 hours ago, StephanieTreutlein said:

Hi @tomcctv

Thank you for the quick response. Sadly that does not work. It refreshes all the camera screens but out of the 12, only the same 5 show up that were there before. 

Hi then it sounds like you have problems at dvr and not the app

how many cameras are showing on the recorders monitor ?

also I would re install the SuperLive app

[StephanieTreutlein 0]

on the DVR I also only show 5 cameras, same as SuperLive Plus. 

I agree it might be the DVR. But nobody ever really messes with the DVR. I remember manually swiping up the cameras on my app and they would get deleted and disappear from the mobile app AND DVR.

 

I am not sure how to reset either, the SuperLive app OR DVR?

 

[tomcctv 174]

1 hour ago, StephanieTreutlein said:

on the DVR I also only show 5 cameras, same as SuperLive Plus. 

Then it has nothing to do with the app I have lots of these systems out and been using them for 7 years 

if your on a dvr switch everything off including power supply for cameras… leave for 5 minutes then switch cameras on then recorder

if nvr just switch off for 5 mins then on again

 

your installer should of set reboot up when installing….. I usually do it too ….. 2am Sunday mornings 

you can set it yourself 

bottom left of screen ….. settings …… then system then set reboot once a week at time of your choice 

[StephanieTreutlein 0]

so turning the power supply to the DVR off for 5 min should reset everything and bring back the cameras?

 

[tomcctv 174]

Hi yes it’s the first thing to try … you won’t loose any settings 

 

you could also have a faulty power supply which may not be supplying power to the 5 cameras that are out 

but try the switch off first 

we’re are you located

[StephanieTreutlein 0]

I'm in Florida.. 

I switched the DVR off for way more than 5 minutes and turned it back on and everything was the same. Only 5 cameras visible. 

[tomcctv 174]

Ok that’s a TVT dvr so you have power supplies down (no power to cameras)

can you post pictures of power supply 

[StephanieTreutlein 0]

you will laugh at me when I tell you I have no idea where the power supply to the cameras is? There is a big MESS behind my TV stand with 1000 cords and cables. Would it be likely that the cameras' power supply is there? 

I honestly would not know where else to look.

 

[tomcctv 174]

Hi yes most likely… if all wired in coax