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QVIS Genisys Nvr

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Hi apologies if this has been covered before.  I have a Qvis Genisys NVR, is there a way to reset this back to factory default?  The username and password has been changed and no-one knows what it is.  I have sent Qvis an email but they wont help because I am not a Trade Client.  They have told me to find an Installer.


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