Kingwood 0 Posted February 17, 2008 (edited) Dear Sir/Madam, I face a problem on GV800 V8.01 Software,it will always appear "Runtime error",How to resolve the problem? Edited March 5, 2008 by Guest Share this post Link to post Share on other sites
yoyob 0 Posted February 18, 2008 from geovison website FAQ - Software Jun. 15, 2006 Q: Version 8.0 runtime error after 48 hours A: If a "Runtime Error" message pops up after running 48 hours using version 8.0, please then double check and make sure there is no space in the folder name. e.g: "C:\Program files\GV800" If there is a space, please re-install GV-Series software to another folder without any space. e.g: C:\GV800\ Another option is to upgrade your software version to 8.01 and later versions. You may also upgrade to version 8.01 to solve the problem. Share this post Link to post Share on other sites
rory 0 Posted February 18, 2008 Not sure if that will fix their problem as they say they are using 8.01 already. Perhaps upgrade to 8.1 or 8.1.2? Also, what OS is it being run on? Share this post Link to post Share on other sites
Kingwood 0 Posted February 18, 2008 Not sure if that will fix their problem as they say they are using 8.01 already.Perhaps upgrade to 8.1 or 8.1.2? Also, what OS is it being run on? Dear Rory, thank you for your reply. I've upgrade to V8.1 too,the problem is there yet. The OS is Windows XP. Dear yoyob, I've tried for this way,it can not fix the problem. Share this post Link to post Share on other sites
andy_geovision 0 Posted February 20, 2008 Dear Kingwood, Please upgrade your system to the latest version 8.12. The version 8.01 is an upgrade version... Please try 8.12. Before doing any upgrading, make sure you have remover the 8.01 driver and software completely.... If the problem still exists, PM me... i would like to check your PC specification.. Any questions, please let me know... Sincerely, Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8335 ext 287 Share this post Link to post Share on other sites
crirvine 0 Posted February 20, 2008 Dear andy this is a welcome site FACTORY SUPPORT. I only have a couple of geovision systems both gv800 16 channel systems both running version 6.?? software. I wish we could get more of this type of support for our members and users. Share this post Link to post Share on other sites
andy_geovision 0 Posted February 21, 2008 Dear Crirvine, No problems.. Please post your clients problems on the forum. or you can email to GeoVision Support account.. I will try my best to help users with the technical problems.. Sincerely, Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 ext 287 Share this post Link to post Share on other sites
Kingwood 0 Posted February 21, 2008 Dear Kingwood, Please upgrade your system to the latest version 8.12. The version 8.01 is an upgrade version... Please try 8.12. Before doing any upgrading, make sure you have remover the 8.01 driver and software completely.... If the problem still exists, PM me... i would like to check your PC specification.. Any questions, please let me know... Sincerely, Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8335 ext 287 Hello Andy, Thank you very much for your support.I'll try the V8.12 later. By the way, do you know why the V8.01,V8.1 have this problem?but V7.05 have no this problem? Regards, Kingwood Share this post Link to post Share on other sites
